Regulations of the online store

§1 General Provisions

1.1. These regulations regulate the rules of using the Online Store at

1.2. The online store, operating at (hereinafter referred to as: online store), is run by MK-GRAFIKA Magdalena Kacperczyk, entered into CEIDG, NIP: 6121015877, REGON: 230266429. (hereinafter referred to as "").

1.3. Contact details of the entrepreneur, enabling the Buyer to contact the Seller:

1) postal address: Łukasiewicza 11/43, 59-700 Bolesławiec;
2) telephone number: tel .: 757 325 809;
3) e-mail address:

1.4. The regulations of the online store are continuously posted on the website in a way that allows customers to obtain, reproduce and record its content. The Regulations are also made available to customers before concluding the contract.

§ 2 Definitions

The terms used in these regulations mean:

2.1. Consumer - it is a natural person within the meaning of art. 22 1 of the Civil Code,

2.2. Service Provider / Seller - MK-GRAFIKA Magdalena Kacperczyk,,

2.3. Online store - an online store run at by MK-GRAFIKA Magdalena Kacperczyk

2.4. Civil Code - the Act of April 23, 1964. (Journal of Laws 1964 No. 16 item 93),

2.5. Goods and Services - all services provided and goods being the subject of the sales contract between the seller and the buyer,

2.6. Regulations - these regulations for the provision of electronic services within the meaning of art. 8 of the Act on the provision of electronic services of July 18, 2002 (Journal of Laws No. 144, item 1204),

2.7. Customer - a natural person, legal person or organizational unit that is not a legal person, the specific provisions of which grant legal capacity, which places or plans to place an Order as part of the Online Store using electronic means,

2.8. Order - Customer's declaration of will, in which the Customer accepts the Seller's sales offer, which includes, in particular, the price, type, quantity of Goods or Services as part of sales via the online store.

2.9. Consumer Rights Act - the Act of 30 May 2014 on consumer rights (Journal of Laws of 2014, item 827).

§ 3 Rules for using the online store

3.1. The prices of all goods and services offered by the Store are gross prices (including VAT) and are expressed in Polish zlotys. Deviations from the principle of the Polish currency are clearly marked.

3.2. The prices displayed on the website of the store, as well as the descriptions of goods and services, constitute only commercial information and not an offer within the meaning of the Civil Code. They are binding - for the purposes of concluding a specific contract - only upon confirmation of the order being accepted by the Seller.

3.3. The Seller uses rebate codes in the online store, authorizing the purchase of goods with the discount shown on the coupon. Discount codes cannot be converted into a cash equivalent.

3.4. To place an order in the online store, you must accept these Regulations.

3.5. To successfully place an order in the online store, it is necessary to have a device with Internet access that allows you to browse websites, as well as a keyboard or other device that allows you to correctly fill in electronic forms. It is recommended to use the latest versions of web browsers: Firefox, Chrome, Internet Explorer, Microsoft Edge, Opera, Safari for OS X, etc.

3.6. The website of the Online Store uses Responsive Web Design (RWD) technology, which adjusts the content of the website to the device on which it is displayed. The Store's website is prepared to be displayed on both desktop computers and mobile devices.

3.7. The Online Store website has an SSL certificate - a secure protocol for encryption of communication.

§ 4 Conditions for concluding a sales contract

4.1. Orders in the online store can be made by filling in the appropriate forms available on the store's website.

4.2. When placing an order, the customer is obliged to provide correct personal data: name and surname, address, e-mail address and mobile phone.

4.3. After receiving the order, the Seller confirms its receipt and at the same time informs about the acceptance of the Order for execution. The order is confirmed by sending the appropriate e-mail message to the Customer by the Seller to the address provided in the order form. Upon confirmation of the order acceptance by the Seller, the contract is considered concluded.

4.4. The content of the sales contract is made available and consolidated by making these Regulations available on the Online Store website, sending relevant information to the Customer's e-mail address provided when placing the order, referred to in §4 point 4.2.

4.5. Placing Orders in the Online Store is possible 24 hours a day, all days of the year.

§ 5 Payment method and payment date

5.1. In the store, you can pay in one of the following ways:

- transfer to the Seller's bank account,

- cash on delivery,

- payment in cash upon personal collection.

- through the payment services of external suppliers.

5.2. After placing the order, the Customer receives by e-mail (e-mail) the bank account number to which the correct amount should be transferred. As soon as the payment is credited to the bank account of the store, the order is transferred for processing.

5.3. The online store allows you to pay the amount due via the following external electronic payment services, such as:


5.4. The customer is obliged to make the payment using one of the above-mentioned methods within 7 calendar days from the date of sale.

5.5. If you choose to pay on delivery, the Customer is obliged to make the payment on delivery.

§ 6 Delivery

6.1. The ordered goods are delivered only on the territory of the Republic of Poland and take place at the address indicated by the Customer in the order form.

6.2. The time of shipment of goods is marked on the online store's website and ranges from 48 hours to 14 business days. The seller will make every effort to ensure that the goods are delivered within the time specified in the product card in the online store. If it is not possible to deliver the goods within the above-mentioned time, the Buyer will be informed immediately.

6.3. The delivery of the ordered Goods takes place via:

DHL courier
DPD courier
Courier InPosr
InPost Parcel Lockers


6.4. When the goods are handed over to the courier, the Buyer is notified of this fact by sending an e-mail to the address provided in the order.

6.5. The customer can also pick up the ordered goods in person at the headquarters of In the case of a personal collection, the buyer does not bear the costs of delivery of the goods.

6.6. The costs of delivering the Goods, which, in addition to the price for the Goods, are borne by the Customer, are provided on the Store's website when placing the Order.

6.7. The cost of delivery of the goods in the case of choosing payment on delivery is fully covered by the Customer.

6.8. Upon receipt of the goods, the Customer is obliged to confirm its receipt. From now on, the goods become the property of the customer.

§ 7 Withdrawal from the contract

7.1. The buyer who is a consumer who has concluded a distance or off-premises contract has the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods to him without giving any reason.

7.2. In the event of exercising the right referred to in the preceding point, the Buyer is obliged to inform the Seller about it by submitting a declaration of withdrawal on the form provided to him by the Seller, which may be sent by post to the following address: Łukasiewicza 11/43, 59-700 Bolesławiec; he can also do it electronically using the electronic withdrawal form sent to the seller's e-mail address: To meet the deadline, it is enough to send a statement before its expiry. The declaration of withdrawal submitted after the deadline referred to in §7 point 7.1 has no legal effect.

7.3. The form of the declaration of withdrawal from the contract (Appendix No. 1 to these Regulations) is provided to the Buyer in paper form (in the documentation attached to the shipment) and in electronic form (in the attachment to the electronic correspondence confirming the acceptance of the order for execution).

7.4. If the Buyer submits a declaration of withdrawal by electronic means via the electronic withdrawal form, the Seller will immediately send a confirmation of receipt of the declaration of withdrawal from the contract (on a durable data carrier within the meaning of Article 2 point 4 of the Act of 30/05/2014 - on rights consumer (i.e. Journal of Laws of 2017, item 683).

7.5. The cost of returning the goods, except for the situation referred to in art. 33 (i.e. in the event of additional costs resulting from the delivery method chosen by the Customer other than the cheapest standard delivery method available in the Online Store) and art. 34 sec. 2 of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws of 2017, item 683), is borne by the Seller.

7.6. The buyer is obliged to properly secure the returned goods so as to prevent their damage in transport (direct cost of returning the item - in accordance with Article 34 (2) of the Act of 30/05/2014 - on consumer rights (i.e. Journal of Laws of 2017. item 683) The consumer bears the direct costs of returning the goods.

7.7. The buyer is obliged to return the items immediately, but not later than within 14 days from the date on which he withdrew from the contract. The seller may stipulate that in the event of withdrawal from the contract, the item to be returned will be collected by him or a person authorized by him.

7.8. If the delivered goods are incomplete or have traces of use that go beyond the ordinary management of the item, the Seller reserves the right to refuse to accept the shipment or to reduce the amount returned by the equivalent of the damaged goods.

7.9. In the event of withdrawal from the contract, all payments made by the Buyer, including delivery costs, will be transferred to the Buyer's bank account immediately, but not later than within 14 days from the date of receipt by the Seller of the Buyer's statement on withdrawal from the contract.

7.10. The Seller declares that the reimbursement referred to in § 7 point 7.9 of the Regulations will be made using the same method of payment as used by the Buyer. The Seller, in consultation with the Buyer, may agree on a different method of return, which will not involve the Buyer having to bear additional costs.

7.11. The Seller declares that the right of withdrawal does not apply to contracts included in art. 38 of the Act of 30 May 2014 - on consumer rights (i.e. Journal of Laws of 2017, item 683).

7.12. By concluding the contract, the Buyer confirms that he has read the content of these regulations, including confirming that he was notified of the right to withdraw from the concluded sales contract within 14 days from the date of delivery of the goods to him.


§8 Complaints

8.1. If, after the ownership of the goods is transferred to the Buyer, the Buyer finds that the goods have physical or legal defects, the Buyer may:

1) if he is a consumer (within the meaning of Article 22 1 § 1 of the Civil Code) - submit a complaint to the Seller under the warranty for defects,

2) if he is not a consumer - submit a complaint to the Seller under the warranty for defects.

8.2. In the event of mechanical damage caused during delivery or in the event of a complaint being sent to the Seller, the Buyer should send information about this fact by mail to the address: Łukasiewicza 11/43, 59-700 Bolesławiec or by e-mail to the address . In the notification, it is recommended to indicate the defect that the customer believes the goods have, and if it is possible - document the defect in question, the date of the defect, request for a method of bringing the goods into conformity with the contract in accordance with art. 560 et seq. Of the Civil Code and providing contact details. The above requirements are recommendations, and their absence does not affect the effectiveness of the complaint.

8.3. The seller will respond to the notification within 14 days of receiving the notification. Failure to respond to the Seller within the above-mentioned period means that the Seller considered the complaint justified.

8.4. The Seller informs the Customer about the possibility of using out-of-court methods of dealing with complaints about the Goods, including by submitting a request for mediation or a request to consider the case before an arbitration court after the end of the complaint procedure (the request can be downloaded from the website The list of Permanent Consumer Arbitration Courts operating at the Provincial Inspectorates of the Trade Inspection is available on the website: Out-of-court redress after the complaint procedure is completed is free of charge. In the case of a Customer who is a consumer, who wants to use an out-of-court method of redress, it is also possible to file a complaint via the EU ODR online platform, available at

§9 Rules for publishing opinions

9.1. Each buyer / customer may publish opinions about a good / service in the appropriate place on the Store's website. The opinion should be written in Polish, respecting the rules of the correct Polish language.

9.2. Opinions are subjective statements of customers. The seller is not responsible for their content.

9.3. The buyer / customer declares that his statement does not violate applicable law or the rights of third parties. He bears full responsibility for statements posted by him in the Online Store.

9.4. The submitted opinion is verified by the seller in terms of checking whether the opinion does not contain prohibited content, i.e. in particular when the opinion violates applicable regulations, contains prohibited content, advertising, personal data, infringes copyrights, etc.


§ 10 Personal data

10.1. The administrator of personal data is the Seller.

10.2. The rules for the protection of personal data can be found in the Privacy Policy of the online store, available at

§ 11 Final provisions

11.1. The Seller reserves the right to amend these Regulations for important reasons. Any changes to the Regulations come into force on the appropriate date indicated by the Seller, but not shorter than 7 days.

11.2. The amended Regulations bind the Buyer / Customer if the requirements specified in art. 384 and 384 [1] of the Civil Code, that is, he was properly informed about the changes and did not terminate the contract within 14 calendar days from the date of notification.

11.3. Pursuant to Art. 8 sec. 3 point 2 lit. b of the Act of 18 July 2002 on the provision of electronic services (i.e. Journal of Laws of 2017, item 1219), the entity using the ABC online store website is obliged not to post illegal content on this website.

11.4. In matters not covered by these regulations, the relevant provisions of the Civil Code and the Act of May 30, 2014 - on consumer rights (i.e. Journal of Laws of 2017, item 683) will apply.

11.5. These Regulations are available at

11.6. Agreements with the seller are concluded in Polish.

11.7. The Regulations come into force on 12/05/2020.


Model withdrawal form.

(this form should be completed and returned only if you wish to withdraw from the contract)

Addressee: MK-Grafik Magdalena Kacperczyk, ul. Łukasiewicza 11/43, 59-700 Bolesławiec

I / We (*) hereby give notice of my / our (*) withdrawal from the contract of sale of the following items (*) of the contract for the supply of the following items (*).

Date of conclusion of the contract (*) / receipt (*)

Name and surname of the consumer (s)

Consumer (s) adrers

Signature of the consumer (s)

[only if the form is sent in paper form}


(*) delete as appropriate.



Oprogramowanie sklepu internetowego